Shipment

Product delivery

Shipping costs are not included in the product price. The products are sent throughout the Republic of Serbia, by the National postal service of Serbia.

The delivery will be made in the shortest possible time, under regular circumstances, the delivery time is up to 5 working days (including the day when the package was picked up by the carrier).

The cost of returning purchased goods in case of unilateral termination of the contract is borne by the buyer.

If, when receiving the goods from the delivery person, you noticed external defects on the packaging (e.g. a wet box, torn, open packaging), please do not pick up such packages and inform us of the same without delay via the email address [email protected] so that we can take action. further necessary steps.

If after receiving the order, the outer packaging of which is in good condition and undamaged, you find that the contents do not match your order, please contact the Seller as soon as possible via email at [email protected]

Return of goods / Right to unilateral termination of the contract

Every customer has the right, without giving a reason, to unilaterally terminate the contract concluded through the yvalise.studio online store within 14 days.

The specified term begins on the day of handing over the ordered goods to the customer, i.e. to a third party designated by the customer, who is not the carrier. If the customer has ordered several pieces of goods that are to be delivered separately, that is, if it is about goods that are delivered in several pieces/several shipments, the 14-day period begins when the last piece of goods is handed over to the customer/a third party designated by the customer , which is different from the carrier.

In order for the buyer to be able to exercise the right to unilateral termination of the contract, he must notify the seller about this before the expiration of the term for unilateral termination. The notification is submitted via the form for unilateral termination of the contract or via any other unequivocal statement by which the buyer expresses his will to terminate the contract, which is delivered to the seller’s email address or via registered mail to the address of the seller’s headquarters. 

The seller will notify the buyer of the receipt of the form for unilateral termination of the contract/declaration without delay.

Refund to the customer after returning the goods

In case of termination of the contract, the seller and the buyer must return what they received under the contract. The seller returns the money received, and the buyer returns the goods.

In case of unilateral termination of the contract, the seller will return the funds paid for the purchased goods to the buyer within 14 days at the latest from the date of receipt of the notice/statement of unilateral termination of the contract.

If the buyer has already received the goods, the seller will return the paid funds to the buyer only after the goods are returned to him or after the buyer provides proof that he sent the goods back to the seller.

After the seller receives the goods, he is authorized to inspect them and, depending on the condition of the goods, approve the return of funds.

It is important to note that after the goods come into the possession of the buyer, i.e. after they are received by the buyer himself or by a person designated by him, who is not the carrier, the risk of accidental loss of the item passes to him and he is the buyer until the deadline expires. for unilateral termination of the contract, he is obliged to handle the goods with due care.

The buyer is responsible for any reduced value of the goods when the same is a consequence of the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods. The reduced value of the goods to the detriment of the seller may refer to the cost of repair, the cost of making new packaging, cleaning the goods, etc. The reduced value of the goods means that the seller loses the value of the goods in case of further sale because he cannot sell them as new, or that he would do so must invest funds.

If it is visible on the goods that they have not been treated with due care, i.e. that they have been damaged, that they have been worn, that they do not have packaging or labels, the rules on termination of the contract will apply, but the seller will reduce the amount of money that is returned to the buyer based on the contract on sales, in relation to the condition of the goods. The reduction in the value of the goods is assessed at each termination of the contract, especially according to the condition of the goods.

The funds will be returned to the buyer in the same way as the seller received them from the buyer, except in the case that the buyer expressly agrees to some other method of return of the funds, and in that case he will not be charged any additional costs.

If the buyer uses the possibility of payment by the company, the seller will return the funds to the account number provided by the buyer at the request of the seller.

Return of goods by the customer in case of termination of the contract

In order for the buyer to realize his right to the return of the funds paid for the goods, he is obliged, in the case of exercising the right to unilateral termination of the contract, to return the goods to the seller without delay, and no later than within 14 days from the day on which he informed the seller that he wants to unilaterally terminate the contract through an appropriate form or an unambiguous declaration of termination of the contract. If the customer uses the statement, he must state in it the order number to which the statement refers and that he wants to use the right to unilaterally terminate the contract.

The goods that the buyer has already received, and which he wants to return to the seller based on the right to unilateral termination of the contract, must be returned unworn, undamaged, in the original packaging with the corresponding labels. After the seller determines that the goods are undamaged, unworn and in their original packaging, with appropriate labels – they will issue a refund.

The cost of returning the goods in case of unilateral termination of the contract is borne by the buyer. Also, yvalise.studio reserves the right to reimburse costs incurred in the process of returning goods that are not justified, i.e. when the delivered goods are the ones that were ordered and do not have any damage, defects or malfunctions.

The buyer cannot unilaterally terminate the contract related to the purchase of goods that are customized to the buyer in such a way that the goods are made according to the buyer’s specifications or that are clearly adapted to the buyer (e.g. made according to the buyer’s measurements). The right to unilateral termination of the contract is not applicable even in the case when the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery (e.g. underwear, swimwear).

Replacement of purchased goods

If the customer has bought the desired item, but the size does not suit him, it can be exchanged for another one of the appropriate size.

In order for a replacement to be possible, it is necessary for the customer to contact customer support via the email address [email protected] and request a product replacement. Upon receipt of the request, the customer service will check the availability of the desired product and notify the customer as soon as possible. If the product is available, the replacement will be possible after the customer delivers the product to the seller. Replacement is possible only if the product has not been used/worn and is damaged and if it is in the original packaging, including labels.

The exchange will not be possible if the desired product is not available in the requested size or the product that the customer originally ordered wants to be exchanged for another product. In these situations, the rules for unilateral termination of the contract apply.

Complaints/Material defects of goods

The provisions of the Act on Consumer Protection and the Act on Obligatory Relationships apply to handling cases of material defects.

Material defects can be, for example: tears on clothing, stains, missing part of clothing, damage to fabric, etc.

The seller is responsible for material defects that the item had at the time of the transfer of risk to the buyer (as a rule, the moment the item is handed over to the consumer) and for those material defects that appear after the transfer of risk to the consumer if they are the result of a cause that existed before that. The rights that belong to the buyer in the event that there are material defects in the item are repair, replacement, price reduction and termination of the contract.

In order to exercise his rights based on the material defects of the item, the buyer must notify the seller of the existence of visible defects within two months from the day he discovered the defect, and no later than two years from the transfer of risk to the consumer/buyer.

When there are no visible defects, i.e. in the case when, after receiving the item by the buyer, it turns out that the item has some defect that could not be detected during a normal inspection when taking over the item, the buyer is obliged, under the threat of losing his rights, to inform the seller about this defect within two months from the day he discovered the defect.

The seller is not responsible for defects that appear after two years have passed since the item was handed over.

If the buyer/consumer, at the time of concluding the contract, was aware of the defects of the item, i.e. was specifically informed about its features, and if he expressly and separately accepted this when concluding the contract that the item has these material defects, the buyer loses the rights that would have been given to him (the buyer purchases goods with an error, he was warned about the errors and wants to buy the goods) otherwise belonged based on the provisions of the law on material defects.

In case of doubt about the existence of material defects on the purchased product, the buyer has the right to complain to the seller in accordance with the Consumer Protection Act and the Obligatory Relations Act.

Complaints due to material defects of purchased products can be submitted in writing to the email address [email protected]

The seller will inform the buyer about receiving the complaint as soon as it is received and will consider the complaint. Within 15 days from the day of receipt of the complaint, the seller will clearly inform the Buyer whether he accepts the complaint or not and will state the reasons on which such action is based.