Information about the trading company
Name:
DOO for trade Mačak M&D
Office address:
Palanka 95., Sremska Mitrovica, 22000 Serbia
Activity code: 4690
Non-specialised wholesale trade
Company registration number: 08596425
PIB: 100791553
Branch company: YVALISE
Email address: [email protected]
Info phone: +381 62 800 90 71 / +381 22 640 116
In general
These Purchase Terms (Pre-Contractual Notices) are part of the Seller’s obligation in accordance with the provisions of the Consumer Protection Act, and serve to ensure that the Buyer, before entering into a distance contract, is informed in a clear and comprehensible manner about a series of circumstances essential for the conclusion, execution, termination of the contract, and all in accordance with the legal regulation.
The term Seller therefore refers to the trading company Mačak M&D DOO.
The term “Customer” also refers to a classic consumer, a natural person who, outside of any activity, orders and pays for any product through the web store services present on the Seller’s website, but also to artisan buyers, individual traders and natural persons who perform business activities, and who are protected by the provisions of the Consumer Protection Act only if they buy products unrelated to their business activities, and to all other customers, for example legal entities.
By selling through the website yvalise.studio, the seller acts on his own behalf.
The conditions of purchase form part of the contract concluded at a distance together with the specifications and price(s) of the purchased product(s), and before confirming the order for the purchase of an individual product, the Customer will be asked to accept/declare that he/she is familiar with/agree with them, while after confirmation order (conclusion of the contract) shall be delivered to the Customer as the content of the email message confirming that the contract has been concluded.
The Seller reserves the right to change the conditions at any time, with the said changes coming into force after publication on these websites.
When the Buyer confirms and completes the order, the contract is concluded, and the Seller will immediately inform the Buyer of the fact of the conclusion of the contract by email. For a validly concluded contract, it is necessary that the Buyer is a person with full business capacity. The customer is responsible for the completeness and truthfulness of the data entered during registration. The terms of purchase are divided into categories/information classified below.
Access to the website yvalise.studio may sometimes be unavailable due to works, maintenance or the introduction of new content and in cases of unforeseen circumstances beyond the control of the Seller, which the Seller will try to eliminate as soon as possible.
The Seller can, in the case of justified circumstances, when he determines that there has been an abuse of the use of the site, make it unavailable. Also, the Seller reserves the right to refuse access to the yvalise.studio web store to any visitor/user at any time, based on its own assessments. Any inappropriate use of the website/web store will result in the inability to use it.
The supplier (Seller) of the items offered on these pages is Mačak M&D DOO, and the Customer, as defined above, is a visitor to the yvalise.studio web store who has chosen at least one item via the website yvalise.studio, filled out an electronic form for order and sent it to the seller (supplier).
These terms of use describe the entire process of ordering, payment, delivery, exchange and return of our products, as well as handling in cases of possible customer complaints and termination of the contract.
Products can be ordered every day from 0 to 24 hours through the pages of this web store. Confirmation of order receipt will be sent to each customer’s email address.
Protection of intellectual property
Yvalise.studio website and web store contain materials protected by copyright and intellectual property rights, including, but not limited to, rights to texts, applications, photos, video materials, graphics, music, sound, and the like, unless otherwise indicated.
It is not allowed to change, publish, transfer, reproduce, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part, without the express written consent of Mačak M&D DOO.
Visitors to the site or web store are not authorized to download, reproduce, modify, edit, distribute, display, delete, send, sell, resell, adapt or modify the copyrighted materials in any way except for their own personal use.
For the avoidance of doubt, Mačak M&D DOO expressly reserves and does not transfer to the user any rights in relation to the content of the web store and website, and prohibits the use of the content of the web store and website except as determined by these General Terms and Conditions and as possibly permitted by the instructions on the web store itself.
Individual photos and other materials may be published exclusively for advertising purposes with the obligation to clearly indicate the source and link in a way that unequivocally shows to third parties that it is content downloaded from the page yvalise.studio.
Contract conclusion procedure
The conclusion of a contract through the yvalise.studio web store represents the conclusion of a contract at a distance.
The contract can be concluded by choosing the desired item, in the desired color and size, from the range of items available on the store’s website, and adding it to the shopping cart. After adding the item to the cart, follow the instructions of the web store and choose the payment method and the delivery method. After choosing the payment and delivery method, you must confirm your order by clicking the “confirm order” button.
The contract is considered to have been concluded after you have received a confirmation of order receipt to your email address, which you specified when ordering the product.
Main features of the product
All products that are displayed on the website of the web store are shown in pictures with the indicated available size and a possible choice of color/pattern or material, if this is available for the individual product.
Product photos on the website of the web store are illustrative in nature, and may not always fully correspond to the products that have been ordered.
The displayed product may differ from the received product due to various external factors, such as the type of monitor used by the customer when viewing/ordering the product, screen settings, color perception by an individual.
Product information (product description, price, etc.) offered on the website of the yvalise.studio store is subject to errors and irregularities in the operation of the website or other technical irregularities, therefore in case of obvious errors or malfunctions regarding the information about the products displayed on the page yvalise.studio. The seller reserves the right to terminate the contract unilaterally.
Product prices
In accordance with the applicable legal regulations, the prices on the yvalise.studio web store are expressed in dinars (RSD) and include VAT. The price indicated for an individual article refers to one piece of the product.
The seller can at any time reduce or increase the price of an individual product from his offer and he does not need to inform the customers beforehand. The seller is free to publish products from the promotional offer on his website at any time. The product will be delivered to the customer at the prices that were applied at the time of making the offer, i.e. at the time of the order.
The prices are valid until the new price list is processed. The customer pays the price valid at the time of ordering.
Method of payment
Payment by bank card (one-time) – This payment method allows payment through an internet browser using a supported bank account card.
Payment upon collection (cash on delivery). If the customer chooses this type of payment, the ordered goods are paid directly to the delivery person in cash upon collection.
Right to withdraw
We inform you that according to the Consumer Protection Act (hereinafter: the Act), purchases through our website are considered distance sales.
In the case of distance sales, the law establishes the right of the buyer, who is considered a consumer (a natural person who buys the product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was handed over to him that is, from the day when the goods arrive in the country of the consumer or a third party designated by the consumer, who is not the carrier. When canceling, the customer may or may not state the reasons for canceling.
The form/Declaration of withdrawal from the contract takes legal effect from the day it is sent to the trader.
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and within 14 days from the day of receipt of the cancellation statement.
The consumer is solely responsible for the reduced value of the goods that occurs as a result of handling the goods in a way that is not adequate, i.e. exceeds what is necessary to establish the nature, characteristics and functionality of the goods. The trader has the right to refuse the return of the price if he finds that the goods were not returned in the condition in which they were delivered due to the consumer’s inadequate handling of them.
As a customer, you do not bear the costs arising from the cancellation of the contract, except for the postage costs arising from sending the goods to our address. On our part, we undertake that, immediately upon receipt of the goods that are returned on the basis of the cancellation of the contract, we will refund the funds paid for the returned goods or send the item you want for a replacement.
The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiry of 14 days from the day when he sent the cancellation, the product can no longer be returned.
When returning the goods, the buyer is obliged to attach the invoice/delivery note.
The trader is obliged to return to the consumer without delay the amount paid by the consumer based on the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receiving the product.
Documents you can download:
In the case of returning goods or refunding funds to a customer who previously paid with one of the payment cards ( * soon available), in part or in full, and regardless of the reason for the return, Yvalise Online Shop is obliged to make the refund exclusively via VISA, EC/ MC and Maestro payment method. This means that at the request of the seller, the bank will refund the funds to the card user’s account.
Financial transaction data protection
During payment card data entry, confidential information is transmitted via a public network in a
protected (encrypted) form. Payment card information is not available to our system at
anymoment.
Exchange rate difference statement
All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card
account will be charged for is obtained through the conversion of the price in shown currency into
Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging
your credit card, the same amount is converted into your local currency according to the exchange
rate of credit card associations/your issuing bank. As a result of this conversion there is a possibility
of a slight difference from the original price stated in our web site and your credit card bank
statement. Thank you for your understanding.
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